have questions?
Get answers to common questions.
frequently asked questions
Who is Cartus and how will they help with my move?
Cartus is a global leader in relocation support. We partner with your employer to make your move easier by providing expert guidance, vetted service providers, and step-by-step coordination tailored to your needs.
If I sign up, am I obligated to use the Cartus network?
No, using this site does not obligate you to use the Cartus network. However, working with a Cartus-certified real estate agent ensures your relocation is supported with expertise and understanding of policy requirements and timelines. Your benefits may depend on working within your employer’s approved network, so we encourage you to confirm details with your employer or Cartus consultant.
How does the real estate process work?
One of our Welcome Center team will contact you to learn more about your needs. They’ll then connect you with a highly qualified real estate agent who is affiliated with our brands. If for any reason you are not satisfied with your agent, your consultant can assist you with finding another agent at any time.
I haven't accepted my offer yet, can I still use this site?
Yes. This site was created specifically for individuals who are considering a job offer or preparing to move but haven’t yet been fully connected to Cartus services. It’s here to help you make informed decisions.
What can I do before my employer authorizes my move?
You can use this site to explore neighborhoods, download checklists, and start preparing for what’s ahead. However, we recommend waiting for authorization before signing any contracts or committing to a home, as your benefits may depend on using approved providers.
Will Cartus help with finding a real estate agent or mortgage provider?
Yes. We connect you with trusted agents and housing professionals from our vetted Cartus Network. These providers are experienced in supporting relocations and understand your timeline and needs.
How do I evaluate the community in a new area?
Our Neighborhood Navigator tool helps you learn more about demographics, schools, local business and real estate trends.
If my move is international, can I still use this guidance?
Yes. While some tools may focus on U.S. locations, the checklists and planning resources can help you prepare for any move. Once authorized, you’ll be connected to a consultant with international relocation expertise.
How do I contact someone if I still have questions?
If you’re not yet assigned a Cartus consultant, you can reach out through the button below or call the support line listed on the main page. We’re here to help.
What if I've already started working with an agent or lender?
If you’ve taken early steps, let your Cartus team know as soon as you’re contacted. They’ll help assess if your providers are compatible with your relocation benefits and guide you on next steps.
Will using this site impact my relocation benefits?
No. This site is designed to help you explore and prepare. Your benefits are determined by your employer’s relocation policy. We recommend waiting for formal authorization before making financial decisions.
